Pan Cord

All of our jewellery is sterling silver. Nothing is plated. Nothing contains nickel.

To guarantee the quality of our silver, we send every piece over 8g to the London Assay office, where it is tested to ensure it meets the legal standards for sterling silver, before being given a full UK Hallmark. This includes the 2 marks for sterling silver, a date mark, the mark for the London assay office, and our unique maker's mark.

It is laser etched in a discreet place on each piece, so it may not be easy to find at first glance. If you need any help locating it, give us a shout and we'll be happy to help.

Please note, pieces under 8g are not hallmarked, but are made using the same silver tested on the larger pieces. These we random spot test to ensure their quality is in line with the heavier pieces.

At Corazon we are passionate about our jewellery and obsessed with customer service.

Nothing gives us a bigger buzz than hearing from a happy man who has finally found a present that his wife loves, or a woman thrilled with comments about her jewellery from friends or colleagues. And nothing upsets us more than letting a customer down.

For us it really is personal, and as a small family business that means we go far further than any big chain or brand would with our commitment to our customers.

OUR GUARANTEE

If you are not happy with your Corazon Latino jewellery at any time and for any reason, just send it back to us and we will refund your money or give you a replacement, whichever you prefer.

Simple as that. No quibbling. No arguments over time (legally we have to set a deadline, which is 60 days, but if there's a problem after that, talk to us and we will find a solution for you), original packaging or paperwork. And absolutely no weaselling out!

For more information or help feel free to call us anytime on 07970025090 (UK mobile), 0330 808 0410 (UK landline) or +44330 808 0410 (international callers). Don't want to call? Mail us at solidsilver@corazonlatino.com or hop on the live chat for instant answers.

Our address for all returns is:
Corazon Latino Ltd
53A The Cut
London
SE1 8LF

• UK delivery is free. We use Royal Mail so it is tracked and insured. We guarantee that all UK orders will be delivered in 2 working days or less.
  
• If it is really urgent, we also offer a £5 UK Next day delivery service. Order by 4pm Monday to Friday and it will be with you the following day.
  
• Overseas delivery is £7.50 & will be with you in 5-10 working days.
  
• If you're outside the UK, and want it faster, we offer a £35 service and will book UPS, FedEx or DHL depending on your address. That should take 3 working days to almost anywhere in the world. Please do bear in mind time zones, which may add another day to this delivery time.
  
• All duties on non-UK orders should be included in our prices, so if you get hit again on arrival, send us a receipt and we'll refund you the costs.

More information about delivery.