To keep us honest, we work with Trusted Shops, one of the biggest independent revew collectors in Europe. They mail our customers every month or so and ask them what they thought about of quality, delivery and customer service and they ask them to rate us out of 5 for each of the 3 areas. These reviews are then published and shown on the Trusted shop site and via the little trusted shop badge in the bottom right of each page of our site.
To read what Trusted shops and those kind enough to take the time to review us had to say, visit our Tristed Shops page here.
We are also proud too say that more than half our customers come back and shop with us a second time (or more). They also, very kindly mail us and let us know what they think. Here are some of the things they have said about their experience shopping with us:
Phil, Cheshire, UK: "Your service and quality is always first class."
Karolina. Toronto, Canada: "Great place to shop! I had a wonderful experience buying a gift for a friend. I purchased the item and needed rush delivery to Canada. Once I placed the order, Cathy the owner, called me right away and ensured me that the order would go out ASAP and would be trackable. The order arrived sooner than expected. The gift purchased was even better in person, very happy with the craftsmanship and originality of the silver set. A pleasure to deal with!"
John, Wales: "I like your business ethic :-). Your customer service is exemplary and attention to detail that's second to none. I feel like one of the family. Diolch yn fawr."
Sharon, Suffolk; UK: "Just to say a big Thank You for all your help regarding the 'Jubilee Bangle' which arrived so promptly this morning. I am absolutely delighted with it, the product quality is excellent and the hallmarks are the perfect size. From my first point of contact with yourself I received outstanding customer service and would recommend your products and service wholeheartedly. Once again thank you so much."
Phil. Cheshire; UK: "Thank you for the quick service and a tremendous product, I am more than confident that I will get sackfulls of brownie points when this gift is opened on Christmas morning. You are now firmly bookmarked in my favourites"
Ms T. Kent; UK: "Just want to say thank you for a wonderful personal shopping experience. A lot of companies could learn from you. I am really happy with my necklace and bracelet set. I have had lots of nice comments about the jewellery and I will certainly recommend you and look forward to buying from you again"
Mr B. Dorset; UK: "My wife was absolutely delighted with her bracelet, its style, looks, fit and quality feel were all perfect. Furthermore, the communications and speed of delivery were first class and a fine example of how online shopping should be. I suspect you will be our first call for future jewelry requirements"
Miss B. Cheshire; UK: "I've just received the bracelet that I ordered from you yesterday and would like say how impressed I am. The bracelet is stunning, exactly what I wanted, and the service and speed of delivery has been exceptional. I will definitely be recommending you to friends looking for a reliable online jewellery shop, and expect that I will also use you again in the future!"
Miss H, Essex; UK: "I just wanted to let you know how impressed I have been with your service. I placed my order on Friday morning and received it on Saturday. The bangle is lovely very solid and comfortable on the wrist for such a substantial piece. Certainly no disappointment as is so often the case when ordering from a website."
Mrs J. Wisconsin; USA: " Thank you for the great service. I can't believe your pendant arrived faster than I usually get mail order from California"
Mr W. Greater Manchester; UK: "The adina chiming pendant,chain,and ribbons you supplied are perfect. One happy mum to be and max brownie points for grandad! Superfast postal delivery and expert product advice. It makes a refreshing change to deal with a company that are interested in what they sell! Many thanks for the help."
Mrs N. Kent; UK: "I will deffo shop again with you.....oh and by the way, your customer service is second to none!!!"
Mrs N, Hampshire; UK: "I want to thank you so much for the Elara choker and the pendant and earrings. Your friendly and most helpful advice as well as the speedy delivery were so welcome. Everything lived up to our expectations! Our daughter loved the set and they looked beautiful!"
Mrs M. West Midlands; UK: "I received my order today. I am delighted with it. Thank you so much for getting it to me in time for Christmas - this was unexpected in view of the lateness of my order."
Miss F. Berkshire; UK: "Brilliant - thank you for sending my order so quickly"
Miss S, Queensland; Australia: "The bracelet is lovely. I had almost given up hope having scoured the local area for something unusual. To get it to me in just over a week for less than $10 is amazing. Thank you!"
Mrs C. Isle of Man; UK: "I am very pleased to report that my order arrived promptly and safely. I am delighted with my stuff and have passed your details on to friends - so thank you for your excellent service"
Miss H. Northamptonshire; UK: "Really looking forward to receiving the necklace. Thank you so much for the great service so far"
Mr W. Hampshire; UK: "Have received the necklace and I must say how impressed I am with it. Thank you".
Ms W. Kent; UK: "Thank you for my beautiful bracelet. It is quite wonderful. I am wearing it now while I type and can feel the weight of it - so luxurious!"
Mr B. Berkshire; UK: "Thank you for my bangle. The gift wrapping is gorgeous. I know it'll blow her away"
Mr H. Hampshire; UK: "Thank you for all your help and advice. I would never have dared buy her jewellery without your help, and it was perfect"
Ms T. Saudi Arabia: "Thanks so much for your patience and tolerance. The fact that you would even consider this goes beyond the call of duty!"
Ms R. Hampshire; UK: "Thank you for getting it done so quickly - it does look great!" and "My necklace is still fab, wear it most days."
Mrs S. Berkshire; UK: "Got the necklace, now I to have to order another one as I decided to give it to my mum for her birthday, she loved it.
Mrs E. Nottingham; UK: "Just a note to let you know I have received the necklace and it is beautiful. On Saturday night I wore it and got plenty of comments. Thanks for sorting it out for me."
Mrs K. Nottinghamshire; UK: “My necklace is absolutely brilliant - it is everything I expected and more. I can't thank you enough. I love the rest of your range too, there are so many nice things to choose from. I know I shall be ordering again!”
Ms Y. Essex; UK:” I have my necklace, and I love it, thank you again for your wonderful service, I will be recommending Corazon Latino to all my friends”.
Miss B. Oxfordshire; UK: "I cannot thank Corazon Latino enough. They made me a matching necklace, bracelet and earring set which is stunning and unique. Their service is outstanding and I would certainly recommend them to anyone. I have even bookmarked them for the future".
Mr C. London; UK: "You can tell a lot about a company by the way it deals with difficulties as well as when it goes right. I was delighted with the cufflinks I bought but there was a slight issue; Cath didn’t rest until we’d addressed it and she was certain I was happy. That would be “attractiveness of goods 10/10, customer service and attention to detail 11/10".
If you have an experience of shopping at Corazon Latino you would like to share with us, you can mail us your comments or add a product specific review directly on the site. You can also read and add your own review to Trusted Shops independent review system. To do so, simply click here and follow the instructions on their page.
If there’s anything you think we could do better, give me a call on 0330 8080410 and I will personally do everything I can to make it happen.