Here’s the tedious legal bit. A necessary evil which lays out the legal obligations of both parties for shopping online and protects consumers from those online stores who do not offer the kind of guarantees we do.
We in fact go much further than these in our commitment to you (detailed below the legal minimums listed first), but they are the minimum we are obliged to offer under the EU's Consumer Contracts Regulations 2013, and your guarantee that no matter what we say elsewhere on the site, this is what we MUST do by law.
These terms and conditions apply to the use of this website at www.corazonlatino.com.
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you create an account.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you.
MAKING A PURCHASE
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
All transactions are in £ (Sterling) or $ (US Dollars) depending on the currency you choose at the time of purchase. Payments will be charged in your chosen currency and any exchange rate risk associaed with this is covered by us so what you see on your invoice is exactly what you will pay.
All prices include UK VAT at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Our prices are reviewed periodically in line with fluctuations in the global price of silver, currency exchange rates and VAT changes. The next planned review will be on 01/06/2016.
When you receive confirmation that your order has been shipped or back-ordered this is an indication that we have accepted your order, and hence a contract between us. This should be within 72 hours of placing your order.
CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org or by telephone on 0330 8080410 before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by contacting us by email (email@example.com), telephone, 0330 8080410 (UK landline) or +44330 8080410 (international callers)) or in writing to our main address (Sunnycroft, Mile Elm, Calne, SN11 0NE) & then returning goods to us in accordance with our returns policy below. To simplify this process you can download a simple returns form here which you can complete and email to us with a hard copy in your return parcel.
YOUR LEGAL RIGHTS TO CANCEL YOUR ORDER
The Consumer Contracts Regulations provide you with a range of legal rights when shopping online. These are:
The right to cancel an order without giving any reason at any time from the moment you place your order until 14 days from the day after you receive your goods.
The only exception to this rule is for "the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or which by reason of their nature cannot be returned". This covers any engraved or bespoke pieces which have been made specially for you, and any earrings, which for hygiene reasons cannot be returned simply because you have changed you mind. IF either of these items is deemed to be faulty, you right to return them remains intact.
COOLING OFF PERIOD
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us [Corazon Latino Ltd, Sunnycroft, Mile Elm, Calne, SN11 0NE. Tel: 03308080410. Email: firstname.lastname@example.org] of your decision to cancel this contract by a clear statement (e.g. a phone call, letter sent by post or e-mail). If you prefer, you may download this form and use this to notify us of your cancellation or amendment to your order.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of
delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us for your location).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will make the reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
RETURN OF GOODS
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
CONSUMERS LIABILITY FOR DIMINISHED VALUE OF GOODS
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
OUR ADDITIONAL MONEY BACK NO QUIBBLE GUARANTEE
In addition to your legal rights (above) we offer a 3 month, no quibble, money back guarantee on all our jewellery except earrings and personalised pieces. So if you are unhappy with your jewellery for any reason whatsoever, you can return it for a refund or exchange.
We do ask that jewellery is still in a saleable condition (unless it arrived damaged) and if possible please return it in its original packaging to protect it in transit.
This guarantee is valid not just for the legal minimum of 14 days, but for up to 3 months from the day you receive your order.
Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery please remove it when showering, swimming or undertaking manual or domestic work. Ensure that you do not bend items such as bangles and chokers as, like all metal, repeated or severe flexing of the silver may cause it to buckle or snap. These items may be adjusted once very gently for the initial fitting only, after which point they should not be bent, but rather slipped on at their existing size.
We cannot be held responsible for any damage or loss whilst items are being returned to us. You should insure the items being returned and we strongly recommend that you send them by Royal Mail Special Delivery or Recorded delivery to do this. The cost of the return postage is yours.
On receipt of your returned goods we will authorise a refund or replacement. We aim to refund your card within 48 hours, but please allow a maximum of 14 days for refunds to be processed and credited to your account. If you used a credit card to make your purchase we will credit the same card number. If you made your purchase with a bank transfer we will refund you back to the same account.
If any of our pieces develop a fault, contact us immediately with your name, address, Corazon Latino order number and details of the problem. Legally, we are only obliged to provide a refund or replacement if this occurs within 28 days BUT we believe you should be delighted with our jewellery years after you buy it, so tell us the problem and we will do our best to help you. Once we've agreed the refund, repair or replacement, we will let you know how to return the item to us and, on receipt, we will arrange to replace or fully refund your order whichever you prefer. This covers any item of jewellery acknowledged by us to be faulty, providing such faults have not been caused by misuse, accident, negligent handling or improper care of the goods - your product will need to be inspected before reimbursement.
Inspect any package thoroughly before accepting/signing for it. In the unlikely event that your order is damaged in transit, keep the original packaging and contact us immediately with your Corazon Latino order number and details of the problem. It is your responsibility to notify us of any damaged goods within 14 days of delivery. We will confirm how to return the item to us and, on receipt, arrange to replace or fully refund your order whichever you prefer. Your product will need to be inspected before reimbursement.
If you are not entirely delighted with the goods you have chosen, provided your purchase remains unused and in saleable condition we will be happy to accept the product back for refund or exchange up to 3 months after receipt without question. This refund does not extend to the cost of returning the goods to us and your product will need to be inspected before reimbursement to ensure it is in saleable condition. Goods returned damaged will be refunded but a % of the cost will be deducted to cover the diminished value of the goods.
The refund does not extend to the cost of gift wrapping which is a one off, added value service which cannot be recouped. Nor does is extend to any premium shipping services you choe to pay for above and beyond the free Uk delivery or standard international delivery options we offer.
For reasons of hygiene we regret that we are unable to refund or replace any earrings other than where faults in manufacture can be demonstrated.
This does not affect your statutory rights. Your rights to return goods are protected under the EU Consumer contracts Regulations which can be found here.
REFUND OF RETURN POSTAGE
If your jewellery is faulty or damaged when it arrives we will cover the cost of all return postage. If you are returning the item because you have changed you mind or it does not fit, then the cost of return postage must be covered by you.
You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
For those that do not understand the legal jargon here, this is what this means: All photographs on the website are taken by us and are the sole property of Corazon Latino. They may not be used without permission for any commercial purpose. Any such use will be considered a breach of copywrite and subject to legal action. (We shouldn't have to say this but it seems that our photographs are so lovely people just can't help stealing them from the internet and adding their own jewellery. We invest a huge anount of time and money into our range and photography and this is not acceptable. Sorry)
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses these terms.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process and by us to support analysis and understanding of how people use the website (what they like most, when is the busiest time of day on the site, have people found new content when it is published, etc). This analysis is to help improve the usage and effectiveness of the website. The data collection and reporting behind this analysis is currently provided by Google Analytics. Users continued use will indicate agreement to the use of a google analytical cookie.
To register with www.CorazonLatino.com you must be over eighteen years of age. If you wish to make a purchase and are under eighteen years of age, please contact us at solidsilver@corazonlatino so that we can verify your payment method with an adult.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
We request personal information from the user within our order process. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders only. If we have trouble processing an order, this contact information is used to get in touch with you. This information may be stored and used for the use of customer service representatives providing users with the service that they require.
KEEPING IN TOUCH
We would like to keep you informed of future developments, promotions and services by email (maximum 4 per year). If you wish to receive this information, please tick the relevant checkbox when you check out. We promise never to release your personal details to any outside company for mailing or marketing purposes.
3RD PARTY LINKS
This web site contains links to other sites. Please be aware that Corazon Latino is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
Links to third party websites on this Website are provided for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the pages of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Corazon Latino logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Corazon Latino trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of this clause.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided â€œas isâ€ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.