POST XMAS RETURNS: IF you wish to return your jewellery for an exchange, size change or refund, please pop it back in the post to us at Sunnycroft, Mile Elm, Calne SN11 0NE along with a note with your name, order number (if possible) and what you would like. We recommend using Special delivery or Recorded so you have the reassurance of a signature and insurance on the parcel, but the choice is yours.
As soon as we receive it we will arrange the refund or send you out the alternative size or piece requested.
Got a question about our delivery costs, lead time or options? You should find the answers here.
How do you deliver?
In the UK, we use Royal Mail Special Delivery for all orders over £50. This means that it should be delivered by 1pm on the day after we notify you it has shipped, and you can track your order. Orders under £50 are sent using 1st Class post and will be with you within 2 working days of your shipping notification. We aim to process all orders within 1 working day so maximum UK delivery time from order to arrival at your door should be 3 working days.
Outside of the UK, we use a premium international service. It is also secure, insured and registered so it will come via your local postal network and you will have to sign for it.
Deliveries within Europe usually arrive within 5 working days of dispatch. For deliveries outside of Europe, we expect orders to arrive within 10 working days.
If you are in Europe, the USA or Canada and in a hurry, then we also offer the option of an international courier (usually UPS or DHL) for £25 ($37.50).
If you want an order to be sent by standard/first class post because no one will be available to sign for it, we can do this, but we can not accept any liability if your order does not arrive.
Can you deliver to a different address?
No problem at all, just give us the delivery details at checkout and we’ll deliver to it.
What are your delivery charges?
Postage and packing is always FREE within the UK.
Prices for Europe & the rest of the world are based on a secure insured priority airmail service and are as follows:
Europe & the rest of the world - £5.00/€6.00/$7.50
International courier is available for Europe, USA & Canada at a cost of £25/€30/$40 for up to 5 pieces.
The shipping cost for your order will be automatically calculated at checkout based on the delivery location you select.
How long does delivery take?
Items that are in stock will normally be processed & dispatched within 2 working days. If you need us to hold your order for a specific date or you need it faster, call us and we will do everything in our power to get your jewellery to you by your required date.
Once the item is dispatched, delivery in the UK should be next day for all orders that qualify for Special delivery (over £50). This means your order should always be with you within 3 working days. For example. If you order before 4pm on a Monday, you’ll have it by 1pm Thursday at the very latest. Order on a Friday before 4pm and you'll have it by 1pm Wednesday latest.
Outside of the UK, shipping time varies widely depending on the destination, so the final arrival date will depend on the local postal network in your country; however, in our experience, orders arrive anywhere in the world within 10 working days of shipping confirmation.
It's an emergency. If I order today can I have it tomorrow?
If it's Monday to Thursday before 4pm then we should be able to get it to you tomorrow. You will be jumping the queue but we understand that every now again last minute panics happen, so give us a call and we will do our best for you.
We use Special delivery which is guaranteed before 1pm the following day and if we receive an emergency order before 4pm we will do our best to post it the same afternoon for you.
Please call us to check as we're a family business and occasionally we can't cover every emergency, so give us a call on 0330 808 0410 and we'll tell you if we can work a miracle for you.
Can I track my order?
Yes. All ordered shipped with special delivery can be tracked. As soon as we receive you order we update our systems and continue to do so through each stage of the process. When we dispatch your order we will add the tracking number for your parcel. If you created an account you can log in at any time and check the status of your order.
Alternatively, if you would prefer, just send us an email or give us a call and we would be happy to track this for you.
Do I have to be there to take delivery of my order?
Yes. We send all orders over £50 with insured, signed for services (Special delivery inthe UK and International signed for or Courier for all International orders) so someone will have to sign for the delivery. If no one is available then most postal services will leave you a card and take your parcel back to their sorting office for you to collect or arrange redelivery. If you want an order to be sent by standard/first class post because no one will be available to sign for it, we can do this, but we can not accept any liability if your order does not arrive.
Can I have my parcel delivered to a different address from my invoice address?
If you know you will not be at home to sign for the parcel, or you want to send your parcel to someone else, just enter an alternative delivery address at checkout. We can deliver to residential and company addresses and even BFPO's.
My item was shipped but I have not received it yet, what do I do?
Within the UK, when we dispatch your order we will update it with the tracking number for your parcel which can then be used to track your order through Royal Mail's Track and Trace service. To find your tracking number simply log onto your account on our website and select "Review previous orders" on your account page. You will then be able to see the tracking messages that we have added to your order as well as send us messages about the order.
For International orders, although we pay for the priority tracking service, as soon as it arrives in the destination country the tracking stops as local postal services do not provide tracking information for foreign parcels (very helpful!). However, IF the parcel does not arrive we do have the ability to start a search and reclaim procedure so you will not be charged for lost parcels and we can quickly arrange for a replacement to be sent out to you. This is a rare occurance though - in the 8 years we have been shipping we have never had a parcel lost, anywhere in the world.
If you are worried and it has been longer than our suggested delivery time, then please send us an email or give us a call and we will do what we can to find your parcel or arrange a new one for you.
What is you last delivery date for Xmas 2018?
The last order we received for Xmas '16 was 2.30 on December 22nd, and we still got it to him on the 23rd! In 2017 we had to turn one away at 1605 on Friday 22nd because the post office stops accepting parcels at 160, but we got all the orders that arrived before that to happy customers, so please check our cut offs. Even we can't work miracles!
As Christmas Eve is a Monday in 2018, our last orders for guaranteed Xmas delivery are 0700 on Saturday 22nd. We'll work Saturday morning to get a last posting in for Monday 24th delivery before 1pm but after that there is nothing anyone can do.
For Europe we can accept orders up until 9am on 16th December. For the US, Canada, Australia and NZ we would suggest you order by Dec 10th to be sure of receiving you order before Xmas. Last orders for the Worldwide International 3 Working Day courier service is Dec 18th.